The development of acceptable responses for both parties for the employer and the Union could provide assistance to senior service managers who respond to the tweets received by @TTChelps and arise from the fact that the responses they have provided are not contrary to the collective agreement or TTC`s legal obligations. It may also be advantageous for the parties to develop guidelines acceptable to both parties as to when such information should be provided and whether tweeters should simply indicate that, if they wish to file a complaint, they should contact the TTC by telephone or through the TTC website (paragraph 146). The workers argued that conditions had been declining since the ratification of the last collective agreement and that the work ethic within the TTC was still on the path of discontent. Workers acknowledged the lack of good health premiums, arbitrary replacement of crews, lack of safety measures for operators and a number of other complaints compiled by the Union Amalgamated Transit Union (ATU) Local 113; Many argued that these would not be fully recognized by management. 1. Has the employer (the Toronto Transit Commission) not protected its employees from the nuisances on his company`s Twitter account (@TTChelps), which are contrary to the Ontario Human Rights Code and the collective agreement? Indeed, a number of rebuttals have been collected by executives and several commissioners against the union`s dysfunctions. The most notable rebuttal is due to the issue of operator safety. Several trade union critics had suggested that the roads were intended to improve the working conditions of operators. Among several recommendations made by a joint task force (the creation of this panel was approved by both the union and management), the most published proposals were on the idea of installing cameras and creating a kind of artificial barrier between the operator and individual customers. This seemingly conciliatory approach to union complaints has given much sympathy to the TTC leadership to the public. Some experts in worker relations believe that a wild cat strike would have been unfathomable if the relationship had been truly friendly.